Photo taken in Washington D.C. 12/16/10 during the 2009 Malcolm
Baldrige Awards Ceremony.
(From left to right) United States Vice President Joe Biden; MidwayUSA
Vice President of Quality Management Systems Deanna Herwald; MidwayUSA President Matt Fleming;
and United States Secretary of Commerce Gary
Locke. Click here
to view Vice President Biden's remarks on the Baldrige Performance Excellence Program.
The purpose of this site
We believe that America needs Baldrige and we want to encourage other organizations to adopt the Baldrige Criteria as a
framework to improve their organizational performance and thus the performance of America. Rather than explaining what
Baldrige is, Americaneedsbaldrige.com provides tools and information that anyone can use to help implement the
Baldrige framework in any organization. The implementation of the Baldrige framework at MidwayUSA resulted in Customer
satisfaction at an all-time high, profits at an all-time high, and Employee satisfaction at an all-time high while sales grew
by more than 20% per year. We want your organization to join us, and help make America the greatest nation on earth!
Benefits of Baldrige
- Baldrige 101: How to Get Started by Larry Potterfield, MidwayUSA Chief Executive Officer
- Baldrige Performance Excellence Group by Deanna Herwald, MidwayUSA Vice President Human Resources
- Deployment by Jeff Larkin, MidwayUSA Vice President Merchandising
- If it Ain't Broke, Break it! by Matt Fleming, MidwayUSA President
- Implementing Baldrige for Excellence in Education by Dan Clay, Professor and Dean, University of Missouri College of Education
- MidwayUSA Baldrige Journey by Sara Potterfield, Potterfield Group Vice President Public Relations
- Raising the Bar: Taking Your Application and Site Visit to the Next Level
by Deanna Herwald, MidwayUSA Vice President Human Resources
Organizational Profile
- The Modern Mission Statement by Matt Fleming, MidwayUSA President
Category 1 - Leadership
- Leadership by Larry Potterfield, MidwayUSA Chief Executive Officer
- Leadership and Management Principles By Jeff MacLellan, Vice-Chairman, Landmark Bank
Category 2 - Strategic Planning
- Strategic Planning by Deanna Herwald, MidwayUSA Vice President Human Resources
- How to Create a Best-Practices Mission Statement by Larry Potterfield, MidwayUSA Chief Executive Officer
- Strategic Planning by Larry Potterfield, MidwayUSA Chief Executive Officer
- Strategic Plan Communication and Execution by Terry May, Mesa Chief Executive Officer and President
Category 3 - Customer Focus
- Customer Engagement by Matt Fleming, MidwayUSA President
- Customer Focus
Category 4 - Measurement, Analysis, and Knowledge Management
- Measurement, Analysis, and Knowledge Management by Joel Felten, MidwayUSA Vice President Information Systems
Category 5 - Workforce Focus
- Employee Satisfaction and Engagement by Matt Fleming, MidwayUSA President
- Workforce Focus by William Burke, MidwayUSA Vice President Logistics
- Employee Engagement by Matt Fleming, MidwayUSA President
- Workforce Engagement by Larry Potterfield, MidwayUSA Chief Executive Officer
-
Improving Performance Excellence through Workforce Development by William Burke, MidwayUSA Vice President Logistics
Category 6 - Operations Focus
- Process Management by Bill Clinton, MidwayUSA Process Manager
Category 7 - Results
- Balanced Scorecard - Getting Started by Stan Frink, MidwayUSA Vice President Contact Center
- Focus on Results - Balanced Scorecard by Linda Bounds, MidwayUSA Vice President Financial Services